Monday, October 12, 2009

My 2 bits 4 OD - Giving the new team a leg-up

Sarcasm. Cynicism. Escapist. Defeatist. Deserter. Growup. Wakeup.


I decided to turn a new leaf. For once. And show all those who showered such encomiums on me, see me for what I am.

A sucker.

One who easily caves in. And wants to do the right thing, once, just once in life. And then hopefully, life will be as usual.

So here I go digressing from my chosen path. Trying to give actionable spiel. Straight and Simple. Take it or leave me to do my thing.


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Imagine starting a new function/team - Alliances & Partnerships, Employee relationship management, Analytics, Talent grooming etc. You believe it can add tremendous value to your organization. You are unsure if it will be accepted fully by other stakeholders it is expected to support. You do not want to be seen aggressively pushing it, as it may lead to resistance and you may be pulled in once too often to sort things. You do not want to rock the boat, lest it upset the current state of affairs. You are sure though that once the new function/team proves its worth; functions will become more receptive to leaning on it. What do you do?

Here are my two bits:

  • Invite all stakeholder functions, the new team is expected to support, for a meeting
  • Ask the stakeholder functions to list 2 projects each, they want outsourced if budget and external agency were provided to them

    The characteristics of these challenges must be that they

    • Are not yet initiated by the respective teams due to lack of
      • Internal resources
      • Bandwidth
      • Expertise
    • Can be completed in the next 3/6 months
    • Require the skill/expertise of the new function/team that is created
    • Are value-adding and not cosmetic in nature
    • The value-addition can be quantified
  • Ask the various stakeholder functions to chose 1/2 projects from the total listed basis their
    • Criticality to the organization
    • Involvement/interactions with multiple functions etc.
  • Ask them to identify success metrics for the same


     

  • Introduce the new team formally - Outline the vision for the new function; its key objectives; contours of its role and responsibilities; skills; experience etc.
  • Tell them that the new function will lead the identified project(s)
  • Ask those stakeholder functions whose project it is to nominate a Single Point Of Contact from their function to facilitate inputs
  • Schedule a review mechanism till the end of the project
  • Invite the new team to take the project forward

Here the assumption is that reason-whys for setting up the new team is clear in the top management's mind. And the decision is taken after satisfactorily answering certain key questions like:

  • Is there a need for a new team or support function within the organization?
  • What does it do that cannot be done by one or any of the teams in the existing set-up?
  • How does the new function help the organization? Will its impact be incremental or a long lasting game-changer?
  • Are there initiatives / projects that it can take up and execute over the next few years or is it like setting up a task force?

Will it work? I don't know. Is it worth trying? I believe so.

Monday, October 5, 2009

7Ps of Power – How the "Blue-Dyed Fox" won the career war

"I am done. We are half-way through and I realize that I am a spent force. I can now kiss goodbye to "young achiever". Even "late bloomer" seems to be a distant dream" smiled the NPE weakly.

"Don't give up so easily and early in the game. Nothing is lost yet. It is true that position, positioning and proximity are bestowed largely on one by the benevolent boss. Still there are few things one can do to turn the tide in one's favor". The wise accountant laid an assuring hand on the NPE's shoulder.

"They alone can deliver Rank, Recognition and Rewards. In their absence, I don't think one stands a chance. How can anything else help you get the fruits of power?" cried out the hapless NPE aloud.

"Meet my friend, the blue fox. Starting with a handicap on account of the first three Ps, it set the course right by managing Personality, Perceptions and PR"

"Make it Small" said NPE to the approaching bar-man, indicating the quantum of his intake.

"I will" said the sensitive accountant, a little hurt assuming it was aimed at his story rendering.

Grammar isn't his forte which short-fall he more than makes up for in financial re-engineering. Still he quickly regained his composure seeing where the three words were directed. He then proceeded to relate the story of the blue-dyed fox.

Once upon a time, a lion ruled a jungle ably assisted by two foxes, F1 and F2. Among their chief duties were:

  1. Ensuring Lion is left undisturbed by whining and complaining subjects
  2. Keeping an eye on unsatisfied and potentially threatening claimants for the throne
  3. Enticing unsuspecting and fatty animals to places where the lion can easily hunt down
  4. Keeping the subjects fear/awe/respect of the lion intact, by spreading tales of valor

The same were carried out efficiently by the foxes. And they were justly rewarded by the lion with juicy bits of its killings. Along with seats on either side of its throne. Both the foxes exhibited exemplary camaraderie, for the benefit of the jungle. But at every opportunity each of them tried to prove the other unworthy of the lion's court. Perceived equality amongst peers indeed breeds contempt.

F1 being better off in the art of sucking-up soon became first among equals. It followed a well laid path for a sub-ordinate to win over the boss(For enlightenment on the path browse through "Scatterbrained Scribblings -
Salvation or Starvation", an earlier blog entry, patiently) and gained the lion's confidence. One willing ear and a wily tongue can root-out a thousand destinies.

Soon F2 saw the signs of shifting sands, did a SWOT and quickly decided to scoot (To know how to read the writing on the wall read "Scatterbrained Scribblings -
When the going gets tough"). He went about searching for an ideal retiring spot and thought he found one, when he came across a village, a good 15 days travel from the jungle. The village is teeming with dogs and belonging to similar species but of a wilier make, getting a leg-up on them would be a walk in the park. Or so he thought. The dogs made life hell the moment he entered the new and unfamiliar territory. He was barked at, bitten off, and chased through every nook and corner. Trying to shake them off, the fox entered a washerman's house and jumped into an empty vat. Or so he thought. The vat was full of blue dye and he let out an yelp and jumped right back and shot out off the house. Straight into the midst of the waiting pack.

Imagine its surprise, when waiting to be torn into a thousand pieces it suddenly sees the entire pack beat a retreat as if they have seen a ghost. It got its answer in a minute when it reached the village pond to quench its thirst induced by exhaustion. It took another minute or so to put two and two together. From thence to quickly figure out the next course of action, putting a plan in action to regain lost glory and pre-eminence is but a small step. Fortune favors the shrewd.

It went to the jungle, not to the lion first. The arrival of a new personality that is unlike anything they have seen till date, rose the curiosity of the animals and birds alike. They watched it from a distance; spoke amongst themselves in hushed tones, bets were placed on what it could be. Some brave souls ventured to a sniffing distance, found the same harmless and shed their inhibition. Soon perceptions about this true blue creature changed and word got around that "It's OK". On its part, the dyed fox played to the gallery, helping a thorn-stuck rabbit here and a broken winged parrot there; throwing a neat party now and then; earning good PR and the trust of a thousand gullible creatures. To climb the ladder you need your feet on the rungs below and hands clasping the ones above.

Soon there was enough buzz created about the fox and it reached the lion's ears. He came down to check for himself. He saw the transformed one, recognized who it was under the thick coat of paint. Glancing around he saw the adoration with which the subjects held this new creature. The fox bowed to the lion and said "They put their trust in me; and I can help put them all in you with little effort" and smiled. The Lion quickly weighed. It was becoming difficult for F1 alone to carry out all the duties satisfactorily. Besides that F1 is becoming a clone of himself, making it difficult for easy and large prey to come by. The Lion made the decision. For it knew. Once earned, through whatever means, trust of dumb subjects pays lifelong.

Soon F2 was back at his old place, nudging out F1 as the blue-dyed boy. Though F1 could figure out who F2 is, there was little that it could do except pray that one day there would be rain on F2's parade. Little does he know of the stickiness of a dye. And the good and longlasting effects of Perceptions and PR.

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"Wish we have many more such sessions", clearing the bill and leaving a hefty tip behind; firmly pressing the extended hand of the accountant, the NPE spoke from the heart.

"I am sure we will" the accountant responded sincerely, for he heard somewhere that Rome wasn't built in a day. And that isn't half as hard as building his character and confidence, of one who has embarked on a journey to the cabin.

Monday, September 28, 2009

7 Ps of power – Proximity wins the day or “Eagle in the Snake’s shadow”

"I can't but agree with what you are saying", said NPE, "still I cannot shake off the belief that performance is as important as the other variables in your equation" in a meek tone.

It was with a great effort that the accountant resisted the strong urge to bring down the glass hard on the flat pate of the mutterer of such bilge. For not only is he a sworn pacifist but also a supreme visionary – at least to the extent of seeing who the bill footer is in an hour's time from now.

"It is never easy to accept the obvious. But wisdom will eventually dawn and one sees things for what they are. Let me…" the words were drowned in the din that rose from a far corner in the room. After a 2 minute interval in which all the faces in the bar turned to the corner; the conversation at the table resumed; once again to be interrupted when the bearer came with repeats.

"What was it all about?" inquired the accountant.

"Nothing much sir, just a misunderstanding that arose because of the mismatch in demand and supply. The gentleman over there asked for Cobra beer, which we at the moment do not have. One thing led to another but before it could worsen; the sensible gentleman there saw it fit to settle for the Golden Eagle, of which we have enough stock, upon the arrival of our competent bouncer on the scene."

"What a coincidence! Those were the principle characters in the next story I was about to tell you".

"The beers?"

"No bears. Just a soaring eagle and a slithering snake." "Which of these two, if they were competing colleagues in a corporate like ours, is better placed to win the race to the corner office?" posed the accountant.

NPE was quick to take it on the front foot "Eagle"

"Why?"

"Because he:

  • Is designed and destined to reach and roam freely those heights which others can only dream of doing on their own;
  • Has a sharp vision, to see things even from 30,000 feet up;
  • Can laser focus on a moving target and swoop down quickly to strike at will;
  • Leads a largely risk-free life; except those from force majeure, like an occasional lightning or thunder;
  • Has strength, speed, striking capabilities par excellence
  • Adorns the flags of many superpowers including gods"

Leaning back into his chair, the NPE stirred and sipped the contents of his glass, savoring the moment. He has laid it out well and was happy to get coherent and well constructed points across for the first time in the day.

The accountant smiled and asked his next question.

"Who does your mother feed eggs and milk to in temples on the fourth day after Diwali*"?

Stumped by the question, but nevertheless regaining his composure quickly, answered the NPE "Snake". With a sinking feeling that this might be another of those discussions which, eventually will end up with him being at the receiving end of the morals; he waited for the next one.

"Which of these two has more movies written after itself, sometimes even starring in the title role?"

"Sss…Oh, what's the point? Get to the story quickly" said a resigned NPE settling down to get another earful.

"It was not always the case, this subservience of eagles to snakes. In fact both these creatures started out as siblings, born out of the same father the great sage Kashyapa. Vinata and Kadruva, his two wives bore the eagle Garuda and the entire serpentine species respectively. Along the way, Kadruva the younger of the wives, using her wiliness (for where do you think the snakes got this trait) tricked Vinata over a minor point and turned her and her son into Kadruva's slaves.

It was the eagle Garuda who as you might imagine had a head start, in line with the first 5 points of your case for the eagle. He could carry hundreds of his step-brothers on his giant wings; playfully soar to the skies swoop down in a jiffy giving them, the snakes, one hell of a rollercoaster ride on earth. This continued from their early childhood till all of them entered manhood, when the age of innocence is melting away giving way to jealousy, competitiveness and a whole host of other manly traits.

One day, while at his playful best Garuda took his cousins right upto the sun, the searing heat of which burnt most of them and rendered the rest unconscious. Angry their mother Kadruva, invoked the slave clause, asked Garuda to bring back her sons to life by bringing Amruta (Ambrosia) from heaven, or else…

Eager to do the right thing and release self and mother from the shackles of slavery, Garuda nodded and in a moment reached the skies and landed in Amatravathi, the city of gods. Fighting the might of the gods residing in Amaravathi, taking the pot of Amruta; and heading back home was a moment's job for our great eagle friend. In spite of protestations by Indra, the king of gods, of the perils of making snakes invincible and immortal; Garuda exchanged it for his mother. Indra meanwhile using his slyness stole the Amruta before the snakes could have their fill. Scalded snakes and their mother were scorned and vowed to get back at the eagle at the very first opportunity, which didn't take long to come.

Vishnu, CMD of all gods, pleased by Garuda's performace offered him a post of his choice and perks that he willed, at his place.

Garuda the naïve soul, having his heart at the right place, asked for his brothers to be risen from ashes and also given key positions of their choice at Divinity Incorporated. The snakes, knowing that this is their chance to score one up on the eagle forever, using their foresight, decided on proximity as the key ingredient. Settling for what appeared to be mere ornamental posts, Adi Seshu, the first snake (eldest brother) offered himself as the celestial bed for Vishnu; Vasuki the second one, as a necklace for Siva, the destroyer.

Garuda, weighed options and chose to be the carrier of Vishnu; a position which best fits his capabilities and leverages his skill set. But alas, little did he realize that Vishnu takes different roles in different times and doesn't always necessarily take his vehicle everywhere and everytime. But whatever his daily deeds at night he needs a bed to rest and to Adi Seshu does he retire too. Siva meanwhile carries Vasuki everywhere he goes, for a man of minimal adornments and wants; this necklace is one thing that caught his fancy well.

As time progressed; the pre-eminence of Garuda decreased and he was reduced to a mere Executive Assistant; called in only on occasions -once a quarter or year; when Vishnu feels like having an outing (A mere ceremonial ritual these days in temples across the country).

The snakes, owing to their mere proximity and nothing more, have legions of devotees who petition them very often and appeasing them in all possible and befitting manner – putting them on pedestals; offering them milk n eggs; celebrating their birthdays with vim and vigor; taking them on as role-models….

The Eagle since that fateful day when he let his heart rule his head; is a mere shadow of his former capable self; living in the shadow of his slimy siblings"

Stirring contents of his glass, the accountant stirred something else too, with his words.

"Capabilities, skill sets; right fit; doing the right thing; continuous performance…all these are aspects you must appreciate. In others. And from a distance. It's proximity ultimately that you should pray for to get what you want"


 

* Festival of lights

 

Monday, September 21, 2009

7 Ps of Power: Positioning lessons from the life of a legendary eunuch

"You can learn a lot from the experiences of the eunuch", closing his eyes as if drawing from the rich and deep memory of a youth well spent, the accountant spoke.


"Tch, tch, I thought we were discussing about power and how to gain it and not prowess or the lack of it", red faced the NPE blurted.

It was the accountant's turn to blush. "You got me wrong. Much as I would like to expound on various themes that will be closer to many an office-hour net-surfers' heart, there is a time and place for everything." "I assumed you knew your mythology well. I was referring to Shikandi and what you could learn from her experience in terms of positioning and getting one's due in the name and fame department"

"I know about Shikandi, isn't she the one behind whom Arjuna hid and shot down Bhishma, the invincible grand old man of Mahabarata?" said the NPE.

"Not bad, you got it mostly right and therein lies the learning for the round"

"Which is?"

"All in good time and I will make it quickly this time around." Downing the amber colored brain stimulants and looking thoughtfully at the glass as its emptiness was expunged by the ever vigilant bearer; the accountant dispelling with his customary narrative; proceeded to make it snappier as promised.

"The story of Shikandi holds many interesting learnings for all the blokes feeling an explosive impotent rage within of not getting their due often. Inspite of being well endowed with all the qualities that make one a great asset in any situation or organization. One only feels used and is never amused."

"Like the young campus recruit. An Alumnus who made it or a regular in the corporate dossier walks in during the corporate swayamvara (aka placement week). A rosy picture is painted. The recruit is told that she would be responsible for the bright future of the Kuru-porate. She will be promised all the perks of a vibrant organization life and pre-eminence. And is lured away from other suit-ors."

"So was with Amba, who along with 2 other pretty sisters was raided by Bhishma during their swayamvar, for the sake of his brother. When she was bought to Vichitravirya, Bhisma's brother; Amba realised he was not her cup of tea and said so to Bhishma. But one's you have signed on the dotted line, there is no going back. Nor is any other suitor willing to take on Amba, for who knows how badly she was corrupted during her short stint. Thus unable to fit into the department she was pushed by Bhishma or to find any other suitable taker, Amba gave up her ambition for the moment, did some deep introspection found nothing wrong per se with her; and like all women scorned vowed to make life hell for Bhishma, the person responsible for her short-lived stint in womanhood and the fruits thereof."

"So she did penance to upskill herself, was born as a daughter into the powerful family of Drupada and was raised like a son. She grew up, married, was ridiculed by the bride on the wedding night when the performance was put to test; took recourse in a change management workshop conducted by a yaksha (demi-god) and exchanged her current avatar to that of a complete man. And bided her time."

"Jacta alea est. The die was cast. Literally.

Pandavas lost their kingdom, spent 12 years in exile and for 1 year lived anonymously. Petitioned Kauravas for their due, were spurned and a great war ensued. Battle lines were drawn; either side geared up for an all or nothing war; Bhishma leading the Kaurava army from the front. 10 days of war resulted in much damage to both the sides but little headway was made.

Krishna the mentor of Pandavas; called for a quick war-room conference; said the strategy is to make Bhishma throw away his arms and nothing else; and while doing so let a well-guarded secret out. That Bhishma would never fight a woman; or a woman in man's clothing. Or a man who was a woman in his previous life. Or whatever.

Shikandi was called. Temporary arrangements made for her/him to lead from the front; with Arjuna doing his bit standing behind her. This worked and finally the great Bhishma fell, changing the course of the war firmly in favor of Pandavas, who got name, fame and the entire kingdom."

"What of Shikandi? On the last day of the war she was murdered in sleep in her tent by those from Kaurava side seeking revenge, as a last and desperate measure. Mission accomplished. But what of it?"

"It is believed that a part of Shikandi's soul still wanders the earth and nests in all those beings who similarly were lured by big promises into a realm that is anything but real and rosy. Are left in lurch in a no man's land; wander hither and thither curse their current state of affairs and give it all up. Spend time in reskilling and upskilling themselves; take up positions elsewhere; live anonymous lives largely till their 15 minutes under the spotlight arrives. Give it their best. Get fooled into thinking that they are more than making good of what they have last out on. Realize that the name and fame of the mission that they made success is justly (or otherwise) tagged onto someone else - well positioned by the powers that be (author of the script and the mentor respectively). And finally pass into oblivion at the end of it all."

There were not many in that house of spirits at the end of the narrative, within earshot, whose soul didn't feel connected. Campus recruits celebrating their induction into this department or that; NPE; NBP (Never been promoted); POPOs (Pissed over and passed over)…everyone that moment felt closer to each other.

"Is there no way out? Looks like there is a bit of Shikandi in all of us who has ever been through placement week. There is no comfort in knowing you are impotent to begin with" said the NPE in a feeble tone.

"Its never too late to find a suitable positioning for oneself and stick to it like dickens. And then align with a mentor who will help make that positioning stick to you like a label. Whenever in a hole, quickly identify guys with the right and appropriate skillset to bail you out, yet not skillful enough to gain from it. Learn from Shikandi, lead like Arjuna"